The Block Labor Plan allows users to purchase a specified number of support hours at a discounted rate. To accommodate most customer requirements, block hours are grouped in 10, 20, 50, 80, and 110 hours.
Block Labor Hours are purchased in advance and can be used for preventive maintenance, equipment repair, service calls, on-site consulting, installations, upgrades and more. There is a minimum of two (2) Block Labor hours for each service call.
Block Labor Hours cover on-site support services, phone support, remote access support and can also be used for special projects. Hours which are not used at the end of the current year are automatically rolled into the following year. Some of the benefits included with the purchase a block of hours are:
| * Secure access to private account on TSI Web Server
* On-site installation of hardware and software
* On-site troubleshooting of computers and network
* New systems installation
* Upgrade of hardware and software
* Installation of vendors service packs and updates
* Remote diagnostics and remote management
* Internet connectivity and e-mail support
* Audit and monitoring of Internet security and firewalls
* Anti-virus installation, updates and monitoring
* Needs analysis and assessment
* Research, evaluation and product recommendation
* Report tracking all on activity and services performed
| | To request a FREE Audit from TSI to see which plan fits your needs, click here. |
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