DesktopStreaming is a new technology that enables us to support our client computers via the web. The web portal is installed on our web site at www.tsisupport.com.
This Web Based Support technology consists of a secure Web-based screen-sharing application that enables us to support our customers by empowering our network support engineers to remotely view and control their desktop computers and servers.
By connecting through the Internet, our support staff can chat in real time with the users and quickly escalate to desktop remote control, which features mutual mouse and keyboard control and whiteboard capability. This combined functionality significantly reduces call backlog and support costs by enabling our support staff to resolve calls within minutes of you placing a service call.
The technology is application independent and completely Web based, so there is no software to install on end-user machines. Desktop Streaming is perfect for customers that need immediate response time and can’t wait for a Support Engineer to be dispatched. Many support calls can be resolved via Web Support.
Check it for yourself and contact us today to schedule an ONLINE demo.
| | Overview | Features & Benefits |
|