September 10, 2007

In-House Technical Support Representative.  

We have an immediate Technical Support position available at our Foxboro Office.  We are an IT Support Company and this is a full time position.  The selected candidate will be providing phone and web streaming support to our small and mid-size business customers.

You will be the point person on all technical issues coming in and will then escalate them to the appropriate group. You will work on a small, close-knit team in a fast-paced highly energetic environment.

Responsibilities include:
* Receive trouble calls from customers via email or telephone
* Document and track all trouble tickets
* Perform basic troubleshooting and information gathering
* Resolve or Escalate problems reported
* Resolve or Escalate customer technical questions
* Ensure thorough documentation of issues
* Assist Managed Service Coordinator with technical projects
* Assist internal admin and sales staff with any computer issues
* Work on assigned projectsRequirements:
* 1-3 years of experience in a technical support role
* Excellent customer-service skills
* Excellent documentation ability
* Windows 2000 and XP, Office XP/2003, TCP/IP
* Excellent verbal and written communication skills
* BS or AS degree in a technology field is preferred  

Our salaries and benefits are very competitive and our company is growing steadily. If you like the routine work offered by much bigger organizations, then do not apply as you will probably be miserable here but if you like the fast pace of IT technology and are looking for daily technical challenges, then send your resume ASAP to mgraham@tsisupport.com.

Please, include your salary requirements.  

PLEASE, No Agencies, Contractors or Consultants  
NO PHONE CALLS